No trustworthy at all. We used J&P to fit a new boiler and plumb in our bathroom.Firstly they strongly recommended that they supply us with a boiler. It was not fitted properly... and as a leaky pipe almost flooded our kitchen. Owing to our bad experience with J&P we used Pimlico Plumbers to fix it who were amazing. The plumber from Pimlico was astounded by the size of the boiler they had installed, citing that it was not at all fit for purpose. It was suitable for a large house and not a 1 bathroom flat. As a result it loses pressure on a regular basis. Something we cannot rectify without replacing it. In hindsight we could see that this boiler was not new and had clearly been a misorder from another job which had been passed on to us even though it was completely wrong for our flat.Secondly when fitting the bathroom they came in for a few hours on the first day to lay some pipes and promised us that they would complete the work within the week however, despite constant chasing up we did not see them for a almost 3 weeks following their first visit. It took almost a month for them to do a relatively simple plumbing job and, perhaps slightly naively we were locked in to using them as we had paid quite a bit up front and they wouldn’t provide us with a boiler commissioning certificate until they had finished the bathroom. It was an incredibly difficult time for both myself and my wife as we had to go to friends houses to use their showers.Despite our grievances the owner of the company was increasingly unsympathetic and defensive owing to the fact he did not want to compensate us. Having to call out Pimlico Plumbers to fix their mistakes made the job incredibly expensive and we are still paying for it.Please don’t make the same mistake. They should not be trusted.read more
Contacted them in the morning and to their credit they were able to come out to my place the next day. The guy walked in and saw my Baxi Boiler which was just a mth out of... warranty and immediately suggested I buy a new boiler without even looking or opening my boiler. Boiler just more than 2 years old. He said he could prob fix it but might end up costing quite a lot. Anyway got Baxi in on their maintenance plan and they sorted it out. Not very professional from J&P. Be Careful and definitely get a second opinion. Also got charged £102 for a call out fee. All of this for just telling me to buy a new boiler. Also when I initially called they said no charge out fee unless they work on the boiler.read more
I would only use J&P for all my work, you can always trust them to take care of the work required quickly and at a good price. I have used them for plumbers, electricians and... roofers. One phone call and I knew the issue was in hand.read more
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